Guidance Automation Customer Support

We are pleased to offer our customers a dedicated support portal hosted by Freshdesk.

Freshdesk provides the simplest and quickest way to raise, access and keep track of your technical support requests from any web browser.

Requests will be allocated a unique ticket number and you will be able to access full visibility of all your organisation’s support requests.

If you need technical assistance, simply click the button below to raise your request. Our first response to requests will be provided within 8 business hours.

You can call us on +44 116 243 6250 during our normal business hours of 9:00AM – 5:00PM GMT, Monday–Friday.


Case Studies


Guidance Automation Partners with World-Leading Tug Manufacturer, MasterMover.


Capacity’s leadership team chose to partner with light-directed picking solution provider Lightning Pick for a semi-automated order fulfillment system.


Guidance Automation partners with Yantra to implement advanced “Natural Feature” navigation for Autonomous Mobile Robots

Autonomous Mobile Robot (AMR) Trial

If you’re an SME and would like to take part in a trial to discover how automation could transform your business, we’d love to talk to you. Let us help you unlock the potential of automation